1. Introduction
This Privacy Policy explains how the Taxi Booking Passenger App ("App", "Company", "we", "our", or "us") collects, uses, stores, and protects your personal information when you register and use our Passenger App.
By using the Passenger App, you agree to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth (if applicable)
- Profile Photo (optional)
Location Information
- Real-time GPS location
- Pickup and Drop-off Locations
- Saved Places (Home, Work, etc.)
- Trip History
Payment Information
- Credit/Debit Card Details (processed securely)
- Mobile Wallet Information
- Cash Payment Records
- Transaction History
- Ride Receipts
Device Information
- Device Model
- Operating System
- Device Identifier
- IP Address
- App Version
3. How We Use Your Information
We use your information to:
- Create and manage your passenger account.
- Book and manage rides.
- Match you with nearby drivers.
- Process payments and issue receipts.
- Provide customer support.
- Improve app performance and user experience.
- Detect fraud and enhance security.
- Comply with legal and regulatory obligations.
4. Location Data
The Passenger App collects your location to:
- Identify your pickup location.
- Calculate routes and estimated fares.
- Track your ride in real time.
- Share your trip status with the assigned driver.
- Improve navigation and ride accuracy.
Location services are used only when required to provide ride-related services or when permission has been granted.
5. Sharing Your Information
We may share limited information with:
- Assigned drivers (such as your name, pickup location, destination, and contact number if necessary).
- Payment service providers.
- Government authorities when required by law.
- Trusted third-party service providers supporting the App.
We do not sell your personal information to third parties.
6. Data Security
We use industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your data, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain your information:
- While your account is active.
- To maintain ride history and payment records.
- To resolve disputes and provide customer support.
- As required by applicable laws and regulations.
8. Your Rights
Depending on applicable law, you may:
- Access your personal information.
- Update or correct your profile.
- Request deletion of your account.
- Request a copy of your personal data.
- Withdraw consent where legally permitted.
9. Cookies and Analytics
The Passenger App may use cookies, analytics tools, and similar technologies to:
- Improve application performance.
- Analyze usage patterns.
- Enhance user experience.
- Detect technical issues.
10. Third-Party Services
The App may integrate with third-party services including:
- Google Maps or other map providers.
- Payment gateways.
- SMS and email notification services.
- Cloud hosting and storage providers.
These services operate under their own privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective immediately after they are published in the App.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us: