1. Acceptance of Terms
By creating an account, accessing, or using the Taxi Booking Mobile App ("App"), you agree to these Terms & Conditions. If you do not agree, you must not use the App.
2. Eligibility
- You must be at least 18 years of age.
- You must provide accurate and complete registration information.
- You are responsible for maintaining the confidentiality of your account credentials.
3. Booking a Ride
- Ride requests are subject to driver availability.
- Estimated fares, arrival times, and trip durations are estimates only.
- A booking is confirmed only after a driver accepts your request.
4. Fare & Payment
- Fares are calculated based on distance, time, tolls, taxes, and applicable service fees.
- Dynamic pricing may apply during peak hours or high demand.
- Payments can be made using cash, credit/debit cards, digital wallets, or other supported payment methods.
- You authorize the App to charge your selected payment method for completed trips.
5. Cancellation Policy
- Passengers may cancel a ride before the driver arrives.
- Cancellation charges may apply if the driver has already been assigned or is near the pickup location.
- Repeated cancellations may result in temporary account restrictions.
6. Passenger Responsibilities
Passengers agree to:
- Be present at the pickup location on time.
- Treat drivers and vehicles with respect.
- Wear a seatbelt where required by law.
- Avoid carrying illegal, hazardous, or prohibited items.
- Not smoke, consume illegal substances, or damage the vehicle.
7. Driver Conduct
Drivers are expected to:
- Hold valid licenses and required permits.
- Operate vehicles safely and comply with traffic laws.
- Maintain professional behavior during the trip.
8. Safety
- Verify the driver's name, vehicle number, and OTP (if applicable) before starting the trip.
- Use the emergency or SOS feature if available.
- Report any safety concerns through the App immediately.
9. Lost & Found
The App is not responsible for items left in a vehicle. Passengers should contact customer support as soon as possible to assist in recovering lost belongings.
10. Account Suspension
Your account may be suspended or terminated for:
- Fraudulent activity.
- Abuse of drivers or staff.
- Providing false information.
- Violation of these Terms & Conditions.
11. Limitation of Liability
The App acts as a technology platform connecting passengers with drivers. To the maximum extent permitted by law, the App is not liable for delays, traffic conditions, weather events, or actions beyond its reasonable control.
12. Privacy
Your personal information is collected and processed in accordance with the App's Privacy Policy. Location information is used only to provide ride-related services.
13. Changes to Terms
These Terms & Conditions may be updated at any time. Continued use of the App after updates constitutes acceptance of the revised terms.
14. Governing Law
These Terms & Conditions shall be governed by the laws applicable in the country where the service is provided.
15. Contact Us
For support or complaints, please contact: